1. Scope
1.1. For the business relationship between Olga Litasova, managing partner Olga Litasova 1190 Vienna Döblinger Hauptstrasse 69.
Austria (hereinafter “seller”) and the customer (hereinafter “customer”), the following general terms and conditions apply exclusively in the version valid at the time of the order.
1.2. You can reach our customer service for questions, complaints and complaints on weekdays from 9 a.m. to 4 p.m. on the telephone number +43 676 9114621 or by e-mail at salon.wien@luxuryroses.at.
1.3. A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that is predominantly neither commercial nor self-employed.
1.4. Deviating conditions of the customer are not recognized unless the seller expressly agrees to their validity.
2. Offers and service descriptions
The presentation of the products in the online shop does not represent a legally binding offer, but an invitation to place an order. Descriptions of services in catalogs and on the seller’s websites do not have the character of an assurance or guarantee.
All offers are non-binding and subject to errors.
3. Ordering process and conclusion of contract
3.1. The customer can select products from the seller’s range without obligation and collect them in a so-called shopping cart using the “Add to shopping cart” button. Within the shopping cart, the product selection can be changed, e.g. deleted. The customer can then use the “Checkout” button in the shopping cart to complete the ordering process.
3.2. The customer submits a binding request to purchase the goods in the shopping cart by clicking the “Order with obligation to pay” button. Before sending the order, the customer can change and view the data at any time and use the “back” browser function to go back to the shopping cart or cancel the order process altogether. Required information is marked with an asterisk (*).
3.3. The seller then sends the customer an automatic acknowledgment of receipt by e-mail, in which the customer’s order is listed again and which the customer can print out using the “Print” function. The automatic acknowledgment of receipt only documents that the customer’s order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller has confirmed the order in a further e-mail to the customer (order confirmation). A sales contract is not concluded or can be challenged later if both parties do not agree on the pricing (e.g. due to a system error/transmission error, short-term price changes by suppliers). In this case, the seller is obliged to object in writing and to refund any payments received within a reasonable period of time.
3.4. All goods offered are subject to availability. If goods are not available, the customer will be informed immediately and payments already received will be refunded immediately.
3.5. Orders are generally only accepted from persons over the age of 18.
4. Prices and shipping costs
4.1. All prices stated on the seller’s website include the applicable statutory sales tax.
4.2. In addition to the stated prices, the seller charges shipping costs for the delivery. The shipping costs will be clearly communicated to the buyer on a separate information page and as part of the ordering process.
5. Delivery, Availability of Goods
5.1. If an advance payment option has been agreed, delivery will take place after receipt of the invoice amount.
5.2. The ordered goods are sent from our warehouse to the delivery address provided by the customer. In this case, the shipping costs within the city of Vienna are €20. It should be noted that there must be turning, access and unloading options for our supplier truck and the point of use must be accessible.
5.3. If the delivery of the goods fails through the fault of the buyer despite three delivery attempts, the seller can withdraw from the contract and charge any costs.
5.4. If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of a comparable product. If no comparable product is available or the customer does not want a comparable product to be delivered, the seller will immediately reimburse the customer for any consideration already paid.
5.5. Customers are informed about delivery times and delivery restrictions (e.g. restrictions on deliveries to certain countries) on a separate information page or within the respective product description.
5.6 The delivery time for flowers – 2-3 working days. We reserve the right to change the delivery time due to unforeseeable events.
6. Payment Arrangements
6.1. The customer can choose from the available payment methods as part of and before completing the ordering process. Customers are informed about the available means of payment on a separate information page.
The following payment options are currently available to customers
– GP webpay (Visa, Mastercard, etc – https://www.gpwebpay.cz/en.html)
-Paypal
– Cash
6.2. If third-party providers are commissioned to process payments, their general terms and conditions apply.
6.3. The customer only has the right to offset if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.
7. Retention of Title
The delivered goods remain the property of the seller until full payment has been made.
8. Liability
8.1. The following exclusions and limitations of liability apply to the seller’s liability for damages, notwithstanding the other statutory requirements for claims.
8.2. The seller is liable for the slightly negligent breach of essential obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the customer regularly relies. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slightly negligent breach of obligations other than those specified in the preceding sentences.
8.3. The above limitations of liability do not apply in the event of injury to life, limb or health, for a defect after the assumption of a guarantee for the quality of the product and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
8.4. Insofar as the seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
9. Storage of the text of the contract
9.1. The customer can print out the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order.
9.2. The seller also sends the customer an order confirmation with all order data to the e-mail address provided by him. With the order confirmation, but no later than upon delivery of the goods, the customer also receives a copy of the terms and conditions together with the cancellation policy and information on shipping costs as well as delivery and payment conditions. If you have registered in our shop, you can view the orders you have placed in your profile area. In addition, we save the text of the contract, but do not make it accessible on the Internet.
10. Final Provisions
10.1. Place of jurisdiction and place of performance is Vienna Austria
10.2. The contract language is German.
10.3. There is a European Commission platform for online dispute resolution (OS) for consumers: https://ec.europa.eu/consumers/odr/. However, we are not willing and not obliged to participate in a dispute settlement procedure before a consumer arbitration board.
11. Seller’s Contact Details
Company name:
Olga Litasova
Place:
1190 Vienna Döblinger Hauptstrasse 69.
Austria
Line of business: florist
Phone:
+43 676 9114621
E-mail:
Internet:
www.luxuryroses.eu
Luxuryroses.eu is a project by Olga Litasova. You can find this on the internet at:
www.luxuryroses.eu
As of August 30, 2022